Mysticsense's Refund Policy

Refund Policy

Mysticsense does its best to provide the best service you can get in the field of psychics, with this you may not be satisfied with the service you receive from us and we accept it.

If you are a customer of Mysticsense and you are unhappy with your last paid psychic reading, we will be happy to give you the time back to talk to another psychic in accordance with the following rules:


Time-Back rules:

1. No option to ask for a full payment refund after doing a session with a psychic, the only option is to get back the credits to your account, in case we have approved the refund request.
2. You must request your time back within 48 hours.

3. The time will only be refunded for your last paid psychic reading, up to 10 minutes. (The meaning is, that if you did another session with another psychic after the session you are asking a refund for, we will not accept it.)

4. The refunded money will be applied to your Mysticsense account in 2 business days after our review.

5. Upon requesting and receiving up to 10 minutes of your time back, you may not make another request for a time back with the same psychic advisor.
6. A customer can ask for up to 1 time-back request each month, and this only in case he has at least 2 other successful sessions (a total of 3 this month).
-A customer can ask for a total of 5 time-back requests in all his subscribed period.

-If this is your first session ever at Mysticsense, we will not ask for 2 more successful sessions this month.
-The time back can only be asked one time per psychic advisor.


7. Your Mysticsense account must be in good standing to request and receive your time back.

8. Mysticsense reserves the right to refuse any request for a time back.


Full payment refund rules:

If you are a customer of Mysticsense and are requesting a cash refund within two 48 hours of your payment, we will gladly issue a refund in accordance with the following rules:

1. You have requested a refund up to 48 hours from your payment.


2. Your money is still in your balance at Mysticsense account and you didn’t use it at all.

3. A customer can ask for a cash-back 1 time only.

4. Mysticsense reserves the right to refuse any request for cash-back.

Please note that Mysticsense reserves the right to prevent you from using the service in the future.

Mysticsense reserve the right to close any account w/ or w/o notice following a review if the customer is found violating user terms including and not limited to:

Threatening to contact a bank or dispute the charges as unauthorized to recover the money deposited and used in the reading.

Sharing contact details with the psychic reader and paying psychic outside of the platform.

Not respecting psychics or prejudices on the basis of race, accent or grammar. If you think your case is different and would like us to personally examine your case, please contact us.