Mysticsense's Refund Policy

Refund Policy

Mysticsense does its best to provide the best service available in the world of psychics, however we accept that there will be occasions when you may not be satisfied with the service you receive from us.

If you are a customer of Mysticsense and you are unhappy with your last paid psychic reading, we will give you the time back (recredit) to talk to another psychic in accordance with the following rules:


TIME BACK/RECREDIT:

1. You cannot receive a full-deposit-refund after having a session with a psychic, as the only option in the case of an unsatisfied reading, is to get back the time back/credits added to your account.

2. You must request your time back within 48 hours of the reading.

3. The time will only be recredited if it is your last paid psychic reading, in other words if you had another reading with a different psychic after the session you want a refund for, we will not accept it.

4. The time back (credits) will be applied to your Mysticsense account within two business days after our review.

5. You can only receive up to 10 minutes of your time back, not more.

6. You may not make another request for a time back with the same psychic advisor.

7. You can ask for up to one time back request each month, and this only applies if you have made at least two other successful sessions (a total of three in the month).

  • You may only ask for a total of five time back requests in all your subscribed period.
  • If this is your first session ever at Mysticsense, we will not ask for two more successful sessions this month.
  • The time back can only be asked for once per psychic advisor.

8. Your Mysticsense account must be in good standing to request and receive your time back.

9. Mysticsense reserves the right to refuse any request for a time back.


FULL DEPOSIT REFUND/CASH-BACK RULES:

If you are a customer of Mysticsense and are requesting a cash refund of your unused deposit within 48 hours, we will gladly issue a refund in accordance with the following rules:

1. You have requested a refund no longer than 48 hours from your payment.

2. Your deposit is entirely unused/not spent in your Mysticsense account.

3. A customer can ask for a cash-back one time only.

4. Mysticsense reserves the right to refuse any request for cash-back.


PLEASE NOTE:

Mysticsense reserves the right to prevent you from using the service in the future.

Mysticsense reserves the right to close any account with or without notice following a review if the customer is found violating user terms including the following:

  • Threatening to contact a bank or dispute the charges as unauthorized to recover the money deposited and used in the reading.
  • Sharing contact details with the psychic reader and paying psychic outside of the platform.
  • Not respecting psychics or prejudices on the basis of race, accent or grammar. If you think your case is different and would like us to personally examine your case, please contact us.